Frequently Asked Questions
Introducing gente Mobile Pay!
What is gente Mobile Pay?
gente Mobile Pay is a solution that allows your employees to pay for eligible benefit account expenses digitally, through their mobile devices.
How does gente Mobile Pay work? gente Mobile Pay offers a fast, easy and secure way for your employees to pay for eligible benefit account expenses. Employees simply:
Step 1: Open their digital wallet (Apple Pay, Google Pay, or Samsung Pay)
Step 2: Enter their gente Benefits Card details
Step 3: Accept the Terms & Conditions
Step 4: Complete the authentication process, as prompted
Step 5: Begin using their digital wallet to pay for eligible expenses
Which digital wallet applications are supported?
Apple Pay, Google Pay, and Samsung Pay, which are the most popular digital wallets utilized by consumers today, are all supported at this time.
Is gente Mobile Pay safe?
gente Mobile Pay utilizes a tokenized card number that is never fully visible to merchants, making it an extremely secure way for your employees to pay for benefit account purchases. In fact, if an employee uses a mobile device that includes an additional layer of biometric authorization, such as thumbprint or facial recognition authorization, it’s arguably more secure than an EMV chip card payment.
What is a token and tokenization?
gente Benefits Card information, such as the 16-digit primary account number, is replaced with a randomly-generated value (token) that can be securely stored on mobile devices and used to make purchases. gente Benefits Card account numbers are not stored on the mobile devices, servers or with the merchant. This helps to reduce the potential for fraud.
The tokenization process is invisible to your employees and happens behind the scenes. It also helps to simplify checkout by eliminating the need for an employee to enter and re-enter their account number when buying items in mobile applications “in-app” or at the point of sale.
Is gente Mobile Pay the same as contactless cards?
No, contactless cards are a different form of payment. Contactless cards have a wave-like symbol that looks similar to a Wi-Fi symbol on the front of the physical payment card. This indicates
to consumers they can pay for purchases by tapping their card on the point-of-sale terminal at participating retailers.
Why should I offer a gente Mobile Pay solution to my employees?
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Meet growing demand: Mobile payment usage continues to climb and employee demand for mobile pay options, for all types of purchases, continues to grow.
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Ease of use: Offers a fast, easy and secure option for benefit account purchases, resulting in a more user-friendly experience for your employees.
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Safer transactions: Tap-to-pay technology is more reliable and secure than other forms of payment. Plus, mobile devices often provide a layer of biometric authentication such as fingerprint scans or facial recognition.
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Reduced contact: Promotes healthy and hygienic behaviors as gente Mobile Pay eliminates the need for your employees to touch payment terminals or pass their gente Benefits Card back and forth with cashiers.
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Flexibility of payment devices: Your employees can say goodbye to the hassle of having to carry their gente Benefits Card with them. Their mobile device is all they need to make eligible benefit account purchases.
What types of benefit account purchases work with gente Mobile Pay?
Spending through a digital wallet abides by the same rules & regulations as spending via a gente Benefits Card. Your employees may use their digit wallet to pay for eligible benefit account expenses, as defined by your plan.
